I not only knew I wanted to go into retailing, I also knew I wanted to go into business for myself.

A computer can tell you down to the dime what you've sold, but it can never tell you how much you could have sold.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Ignore the conventional wisdom. If everybody else is doing it one way, there’s a good chance you can find your niche by going in exactly the opposite direction.

If you don't listen to your customers, someone else will.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

I have always been driven to buck the system, to innovate, to take things beyond where they've been.