Capital isn't hard to find; intuition, yes.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

I had to pick myself up and get on with it, do it all over again, only even better this time.

I'd still say that visiting the stores and listening to our folks was one of the most valuable uses of my time as an executive. But really, our best ideas usually do come from the folks in the stores. Period.

There’s a lot more business out there in small town America than I ever dreamed of.

Appreciate everything your associates do for the business.

Do it. Try it. Fix it.