I had to pick myself up and get on with it, do it all over again, only even better this time.

Most everything I've done I've copied from somebody else.

The goal as a company is to have customer service that is not just the best, but legendary.

Swim upstream. Go the other way. Ignore the conventional wisdom.

One thing my and mother and dad shared completely was their approach to money - they just didn't spend it.

I think I overcame every single one of my personal shortcomings by the sheer passion I brought to my work. I don't know if you're born with this kind of passion, or if you can learn it. But I do know you need it.

Capital isn't scarce; vision is.