If you don't listen to your customers, someone else will.
Our best ideas come from clerks and stockboys.
High expectations is the key to everything.
I loved retail from the beginning, and I still love it today.
Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea.
The two most important words I ever wrote were on that first Wal-Mart sign, ‘Satisfaction Guaranteed’. They're still up there, and they have made all the difference.