When all else fails, put on a costume and sing a silly song.

It was almost as if I had a right to win. Thinking like that often seems to turn into sort of a self-fulfilling prophecy.

Celebrate your successes. Find some humor in your failures.

If you don't listen to your customers, someone else will.

Swim upstream. Go the other way. Ignore the conventional wisdom.

I learned a lesson which has stuck with me all through the years: you can learn from everybody. I didn't just learn from reading every retail publication I could get my hands on, I probably learned the most from studying what John Dunham was doing across the street

If one of our customers comes into the store without a smile, I'll give them one of mine.