A computer can tell you down to the dime what you've sold, but it can never tell you how much you could have sold.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

Commit to your business. Believe in it more than anybody else.

High expectations are the key to everything.

...You can make a positive out of most any negative if you work at it hard enough.

Great ideas come from everywhere if you just listen and look for them. You never know who's going to have a great idea.

I learned early on that one of the secrets to campus leadership was the simplest thing of all: speak to people coming down the sidewalk before they speak to you. I did that in college. I did it when I carried my papers. I would always look ahead and speak to the person coming toward me. If I knew them, I would call them by name, but even if I didn't I would still speak to them. Before long, I probably knew more students than anybody in the university, and they recognized me and considered me their friend.