In the strengthening the core job, a leader can draw on their past experiences. After all, in most cases they did the job of the people that are reporting to them! So they know when something is screwed up, they know the risks worth taking, and they know the corners to cut. But when they are creating the new, no one knows what the right answer is.

I've never seen impeccable logic be sufficient to win both the heart and the mind.

I feel for today's leaders. I really do. They got to where they are by doing a series of jobs exceptionally well. And that doesn't help them at all with the challenges they now face.

Three of our core corporate values are inclusiveness, collaboration, and humility.

Innovation is doubly hard inside big companies.

Small teams move faster than big teams.

Good innovators like to solve business crossword puzzles.