There is what Steve Blank calls the stage where you are searching for a scalable business model. Then, there is the stage when you have found that model and need to scale it. In the former stage you have to have a "beginner's mind," be in learning mode, and expect to learn things you didn't anticipate.

People who live in more than two countries are more successful innovators.

I've come to the conclusion that the core characteristic that separates companies that get innovation from those that don't is a simple word: curiosity.

So many people tell me that they aren't creative or they aren't innovative, and it's just not true.

Anything that has low certainty or has a lot of impact should be tested early.

I have a fear right now that what I call the advertising-narcissism complex is sucking up way too much top talent.

You still want to be thoughtful about what you do, no doubt, but you have to learn through trial-and-error experimentation as well.