Three of our core corporate values are inclusiveness, collaboration, and humility.

The reality is sometimes markets don't exist for very good reasons. It might be that there isn't a deep customer need. Or the economic model is just hard to pull off. Or maybe there is a regulatory barrier.

I've come to the conclusion that the core characteristic that separates companies that get innovation from those that don't is a simple word: curiosity.

It's very easy to skip steps when documenting an idea.

Have a core concept, but wrap it in a full business model.

You still want to be thoughtful about what you do, no doubt, but you have to learn through trial-and-error experimentation as well.

History teaches us that many breakthroughs were happy accidents. Whether that's penicillin coming from Fleming neglecting to clean his laboratory before going on vacation or the team at Odeon trying a little side project that allowed people to communicate in real time as long as their message was 140 characters or less (which ultimately of course became Twitter), the unintended is often the transformational.