Any leader has two jobs to do. To do what they are currently doing better and more efficiently (call this strengthening the core), and to do what they are not currently doing but will need to do in the future (call this creating the new).
Scott D. AnthonyThe most important thing here is to largely ignore what customers say, and instead watch what they do or track where they spend money.
Scott D. AnthonyMost companies are built to execute today's business model, not discover tomorrow's.
Scott D. AnthonyIf you are trying to improve the performance of existing operations in known markets, it is an analytical problem where it's just a question of aligning your execution engine in the right way. If it is about creating something new and different, you can't derive the right answer analytically.
Scott D. Anthony