There is what Steve Blank calls the stage where you are searching for a scalable business model. Then, there is the stage when you have found that model and need to scale it. In the former stage you have to have a "beginner's mind," be in learning mode, and expect to learn things you didn't anticipate.
Scott D. AnthonyWhat looks like resistance in many cases is rational responses to incentives and ingrained resource-allocation processes.
Scott D. AnthonySeeking chaos is at least one way to develop the skills and mindsets to tackle ambiguity.
Scott D. AnthonyOf course if you are launching a new business you can thinking about revenues, profits, and so on, but metrics such as customer satisfaction or employee retention might be meaningful if you are focusing more internally.
Scott D. Anthony