What is school for? If you're not asking that, you're wasting time and money.
One bad review doesn't ruin my day because I realize what a badge of honor it is to get a bit of criticism at all.
Habits are more powerful than fears.
The only purpose of customer service is to change feelings.
Data is not useful until it becomes information.
At least at first, the new thing is rarely as good as the old thing was. If you need the alternative to be better than the status quo from the very start, you'll never begin.