If you hear my idea and dont believe it , thats not your fault its mine.
You don't have enough time to be both unhappy & mediocre. It's not just pointless; it's painful.
Excellence isn't about meeting the spec, it's about setting the spec.
The only purpose of customer service is to change feelings.
Great leaders create movements by empowering the tribe to communicate. They establish the foundation for people to make connections, as opposed to commanding people to follow them.
The problem with working with a coach isn't that we don't know what to do. The real problem is that we don't want to change our mind.