I find that it's almost essential to fall in love with an idea to invest the time it takes to make it good and worth sharing. And then, the hard part: deleting that idea when it's just not what it could be. Too often, organizations are good at the first part, but struggle with the second. And so we defend expired business models, support the status quo and have a knee-jerk inclination to preserve what we've got.

Marketing is the way your people answer the phone, the typesetting on your bills and your return policy.

Fear for a linchpin is a clue that you're getting close to doing something important.

Just as we don't spend a lot of time worrying about how all those poets out there are going to monetize their poetry, the same is true for most bloggers.

Change almost never fails because it's too early. It almost always fails because it's too late.

Understanding the mythology of your partner, your customer and your audience is far more important than watching the instant replay of what actually happened.

Take the long way. Do the hard work, consistently and with generosity and transparency. And then you won't waste time doing it over.