I find that it's almost essential to fall in love with an idea to invest the time it takes to make it good and worth sharing. And then, the hard part: deleting that idea when it's just not what it could be. Too often, organizations are good at the first part, but struggle with the second. And so we defend expired business models, support the status quo and have a knee-jerk inclination to preserve what we've got.

Human beings, thanks to culture and genetics, are inclined to be pessimistic, fearful, skeptical and believers in conspiracy theories. We also don't like change.

I've never once met a successful blogger who questioned the personal value of what she did.

The good news is that more than ever, value accrues to those that show up, those that make a difference, those that do work that matters.

I think art is the ability to change people with your work, to see things as they are and then create stories, images, and interactions that change the marketplace.

Do you believe in what you do? Every day? It turns out that belief happens to be a brilliant strategy.

People are not afraid of failure, they're afraid of blame.