If you're passionate, be passionate enough to fail. Fail small, accept responsibility, repeat. The people who make change are the survivors of serial failure.

If you're not uncomfortable in your work as a leader, it's almost certain you're not reaching your potential as a leader.

Finding new ways, more clever ways to interrupt people doesn't work.

You don't launch a popular blog, you build one.

One bad review doesn't ruin my day because I realize what a badge of honor it is to get a bit of criticism at all.

One way to sell a consumer something in the future is simply to get his or her permission in advance.

Your best customers are worth far more than your average customers.