No, the only way to know what people think is to watch what they do, not what they say. Do they come back for more? Do you cause them to change their behavior? Can you make them smile?
Design is the last great competitive advantage.
Seek out habits that help you overcome fear or inertia. Destroy those that do the opposite.
Soon is not as good as now.
People watch what you do more than listen to what you say.
Empathy requires something extremely difficult: accepting the fact that we are not and never will be in the other person's shoes. There's no rational, universal course because individuals have different goals, different worldviews and different experiences.