You gain converts by winning at something the existing provider didn't think was so important.
Seth GodinMarketers have to move upstream now. We have to stop being the last step in the process and start being the first step.
Seth GodinEveryone has failed, everyone has misspoken, everyone has meant well but done the wrong thing. Your favorite restaurants, cafes and books have all gotten a one-star review along the way. No brand is perfect, no individual can pretend to be either. Perfect can't possibly be the goal, we're left with generous, important and human instead.
Seth Godin