Art is a personal gift that changes the recipient. The medium doesn't matter. The intent does.

Before you promise to change the world, it makes sense to do the hard work of changing your neighborhood.

It's possible that your next frontier isn't to get more efficient, it's to get more brave.

Traditional sales and marketing involves increasing market shares, which means selling as much of your product as you can to as many customers as possible. One-to-one marketing involves driving for a share of customer, which means ensuring that each individual customer who buys your product buys more product, buys only your brand, and is happy using your product instead of another to solve his problem. The true, current value of any one customer is a function of the customer's future purchases, across all the product lines, brands, and services offered by you.

Human nature is to need a map. If you’re brave enough to draw one, people will follow.

Leaders who set out to give are more productive than leaders who seek to get.

If we can fall in love with serving people, creating value, solving problems, building valuable connections and doing work that matters, it makes it far more likely we're going to do important work