Don't have any meetings about your web strategy. Just do stuff. First you have to fail, then you can improve.

Excellence isn’t about meeting the spec, it’s about setting the spec. It defines what the consumer sees as quality right this minute, and tomorrow, if you’re good, you’ll reset that expectation again

That's your opportunity - to approach your work in a way that generates unique learning and interactions that are worth sharing.

Isn't the drawing board the place where all the best work happens? It's not a bad thing to go back there. It's the entire point.

Play a new game, not the older game but faster.

Do you know what people want more than anything? They want to be missed. They want to be missed the day they don't show up. They want to be missed when they're gone.

People that take responsibility are often given responsibility!