You don't need a new plan for next year. You need a commitment.

The best experiences and the biggest ideas don't fit into a category. They change it.

Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new...If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low.

Organizations grow when they persuade a tiny cadre to be passionate, not when they touch millions with a mediocre message

More and more people now have jobs that require them to confront the risk of appearing stupid on a regular basis.

Content marketing is the only marketing left

The universal truth is beyond question-the only people who excel are those who have decided to do so.