By the time there is a case study about your industry, you are already too late.

The people who are the best in the world specialize at getting really good at the questions they don't know.

The problem with taking offense is that it's really hard to figure out what to do with it after you're done using it. Better to just leave it on the table and walk away. Umbrage untaken quietly disappears.

Empathy requires something extremely difficult: accepting the fact that we are not and never will be in the other person's shoes. There's no rational, universal course because individuals have different goals, different worldviews and different experiences.

Fear is the dream killer, the silent voice that pushes us to lose our passion in a vain attempt to seek safety.

Permission marketing is marketing without interruptions.

If we can fall in love with serving people, creating value, solving problems, building valuable connections and doing work that matters, it makes it far more likely we're going to do important work