I learned that a long walk and calm conversation are an incredible combination if you want to build a bridge.

The only reason to buy a paper book any longer is to own it and cherish it and remember it and tell a story about it.

The problem with words is that they easily lose their meaning. Say something often enough and it becomes a tic, not an expression of how you actually feel. Not only that, but words rarely change things. Actions do.

The Cul-de-Sac ( French for "dead end" ) ... is a situation where you work and work and work and nothing much changes

Good marketers measure.

The market and the consumer and idea trump the system.

Turn strangers into friends. Turn friends into donors. And then do the most important job: Turn your donors into fundraisers.