Part of leadership (a big part of it actually) is the ability to stick with the dream for a long time.
Seth GodinArt is never defect-free. Things that are remarkable never meet spec, because that would make them standardized, not worth talking about.
Seth GodinTraditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new...If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low.
Seth Godin