In contemporary art or movies, it makes perfect sense to be focused on the bleeding edge, on the new idea that's never been previously contemplated. But when we're discussing our goals, our passion and the way we interact with the culture, it seems to me that what works is significantly more important than what's new.

Lack of resources (payroll), time and competing priorities are why so many nonprofits haven't done well. It's that simple.

In general, organizations are afraid to fire customers, no matter how unreasonable. This is a mistake. It's good for you.

As you've probably discovered, great work makes us uncomfortable.

Our best work can't possibly appeal to the average masses, only our average work can. Finding the humility to happily walk away from those that don't get it unlocks our ability to do great work.

I intentionally abandoned the hard stuff early on because not only do I think it's useless, I think it's a distraction.

It turns out that the people who like their jobs the most are also the ones who are doing the best work, making the greatest impact, and changing the most.