I look at Starbucks, Howard Schultz has made many brilliant decisions, and one of the things that they did was they invented the third space. It's not work, it's not home. That's one of the engines of its spread. But at the same time he was doing that, he bet the farm to open more and more stores in any given town, and making it ubiquitous made it much easier to say to your friend, I'll meet you at Starbucks.

By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.

The only long-term motivation is self motivation. So hire people who are self motivated and get out of their way.

You don't have enough time to be both unhappy & mediocre. It's not just pointless; it's painful.

Initiative is the privilege of picking yourself.

Soon is not as good as now.

The first rule of doing work that matters: Go to work on a regular basis.