We don't need to be taught to make art, but sometimes we need permission to do so. Following instructions is overrated.

While you may have made money doing something a certain way yesterday, there's no reason to believe you'll succeed at it tomorrow.

As the amount of inputs go up, as the number of people and ideas that clamor for attention continue to increase, we do what people always do: we rely on the familiar, the trusted and the personal. The incredible surplus of digital data means that human actions, generosity and sacrifice are more important than they ever were before.

Do you believe in what you do? Every day? It turns out that belief happens to be a brilliant strategy.

The best experiences and the biggest ideas don't fit into a category. They change it.

Selling to people who actually want to hear from you is more effective than interrupting strangers who don't.

The only way to get what you're worth is to stand out, to exert emotional labor, to be seen as indispensable, and to produce interactions that organizations and people care deeply about.