Most people with a big idea, great talent and/or something to say don't get lucky at first. Or second. Or even third. It's so easy to conclude that if you're not lucky, you're not good. So persistence becomes an essential element of good, because without persistence, you never get a chance to get lucky.

The goal in blogging/ business/ inspiring non-fiction is to share a truth, or at least a truth as the writer sees it. To not just share it, but to spread it and to cause change to happen. You can do that in at least three ways: with research (your own or reporting on others), by building and describing conceptual structures, or with stories that resonate.

As our society gets more complex and our people get more complacent, the role of the jester is more vital than ever before. Please stop sitting around. We need you to make a ruckus.

Piracy is not the problem, obscurity is.

Turn strangers into friends. Turn friends into donors. And then do the most important job: Turn your donors into fundraisers.

The only people who get paid what they're worth are people who don't follow the instruction book, who create art, who are innovative, who work without a map.

The only purpose of customer service is to change feelings.