Art is the act of doing work that matters while dancing with the voice in your head that screams for you to stop.

Any customer that walks away, disrespected and defeated, represents tens of thousands of dollars out the door, in addition to the failure of a promise the brand made in the first place. You can't see it but it's happening, daily.

Positive thinking doesn't guarantee results, all it offers is something better than negative thinking.

In a battle between two ideas, the best one doesn't necessarily win. No, the idea that wins is the one with the most fearless heretic behind it.

Will you succeed because you are more well-rounded than others? Because you fit in better than everyone else? Bloody unlikely. We succeed when we are trusted to be the best at what we do.

Leaders who set out to give are more productive than leaders who seek to get.

Art is never defect-free. Things that are remarkable never meet spec, because that would make them standardized, not worth talking about.