I think it's fascinating to note that some of the most successful organizations of our time got there by focusing obsessively on service, viewing compensation as an afterthought or a side effect. As marketing gets more and more expensive, it turns out that caring for people is a useful shortcut to trust, which leads to all the other things that a growing organization seeks.
Seth GodinExcellence isnโt about meeting the spec, itโs about setting the spec. It defines what the consumer sees as quality right this minute, and tomorrow, if youโre good, youโll reset that expectation again
Seth GodinBlaming the system is soothing because it lets you off the hook. But when the system is broken, we wonder why you were relying in the system in the first place.
Seth Godin