I think it's fascinating to note that some of the most successful organizations of our time got there by focusing obsessively on service, viewing compensation as an afterthought or a side effect. As marketing gets more and more expensive, it turns out that caring for people is a useful shortcut to trust, which leads to all the other things that a growing organization seeks.

Finding new ways, more clever ways to interrupt people doesn't work.

The opportunity is not in being momentarily popular with the anonymous masses. It's in being missed when you're gone, in doing work that matters to the tribe you choose.

Mostly, the best way to be the next Mark Zuckerberg is to make difficult choices.

The tiny cost of failure...is dwarfed by the huge cost of not trying.

The problem with words is that they easily lose their meaning. Say something often enough and it becomes a tic, not an expression of how you actually feel. Not only that, but words rarely change things. Actions do.

At the age of four, you were an artist. And at seven, you were a poet.