Human nature is to need a map. If you’re brave enough to draw one, people will follow.

The most successful givers aren’t doing it because they’re being told to. They do it because doing it is fun. It gives them joy.

Real change comes from finding and embracing and connecting and amplifying those that are inclined to like you and believe in you. Ideas spread from person to person, not so much from you to them. So find your biggest fans and give them a story to tell.

Change is not a threat, it's an opportunity. Survival is not the goal, transformative success is.

All great programmers learn the same way. They poke the box. They code something and see what the computer does. They change it and see what the computer does. They repeat the process again and again until they figure out how the box works.

In general, organizations are afraid to fire customers, no matter how unreasonable. This is a mistake. It's good for you.

Blaming the system is soothing because it lets you off the hook. But when the system is broken, we wonder why you were relying in the system in the first place.