Set a goal, and in small, consistent steps, work to reach it. Get support from your peers when you start flagging. Repeat. You will change.
Make enough mole hills, and eventually you will build a mountain.
The goal has never been to always succeed. The goal is to be allowed to keep initiating.
Every great company, brand, career has been built in exactly the same way: bit by bit, step by step, little by little.
The only purpose of customer service is to change feelings.
Excellence isn’t about meeting the spec, it’s about setting the spec. It defines what the consumer sees as quality right this minute, and tomorrow, if you’re good, you’ll reset that expectation again