Treat different people differently. Anything else is a compromise.

Turn strangers into friends. Turn friends into donors. And then do the most important job: Turn your donors into fundraisers.

Remarkable visions and genuine insights are always met with resistance.

By my definition, most art has nothing to do with oil paint or marble. Art is what we're doing when we do our best work.

People watch what you do more than listen to what you say.

A brand is the set of expectations, memories, stores and relationships that, taken together, account for a consumer's decision to choose one product or service over another.

Excellence isn’t about meeting the spec, it’s about setting the spec. It defines what the consumer sees as quality right this minute, and tomorrow, if you’re good, you’ll reset that expectation again