Initiative is the privilege of picking yourself.

Remarkable visions and genuine insights are always met with resistance.

Teaching young people to sell is a priceless gift.

The only purpose of customer service is to change feelings.

Seizing new ground, making connections between people or ideas, working without a map-these are works of art, and if you do them, you are an artist, regardless of whether you wear a smock, use a computer, or work with others all day long.

You market when you hire and when you fire. You market when you call tech support, and you market every time you send a memo.

If you're not uncomfortable in your work as a leader, it's almost certain you're not reaching your potential as a leader.