Seizing new ground, making connections between people or ideas, working without a map-these are works of art, and if you do them, you are an artist, regardless of whether you wear a smock, use a computer, or work with others all day long.

Surprise and delight and connection are remarkable.

Marketers have to move upstream now. We have to stop being the last step in the process and start being the first step.

If failure isn't an option, then success isn't either. Success is just failure repeated until it works.

People get good gigs because they stand up....You don't get picked. Reject the tyranny of picked. Pick yourself.

Traditional corporations, particularly large-scale service and manufacturing businesses are organized for efficiency. Or consistency. But not joy. Joy comes from surprise and connection and humanity and transparency and new...If you fear special requests, if you staff with cogs, if you have to put it all in a manual, then the chances of amazing someone are really quite low.

You dont need to convince everyone. All you need to do is motivate people who choose to follow you.