In fact, most of the time, people with similar information, similar beliefs and similar apparent choices will choose similar actions. So if you want to know why someone does what they do, start with what they know, what they believe and where they came from. Dismissing actions we don't admire merely because we don't care enough to have empathy is rarely going to help us make the change we seek. It doesn't help us understand, and it creates a gulf that drives us apart.

Set up a life you don't need to escape from.

Taking delight in the journey takes confidence. It pushes the envelope of design.

The wettest, weirdest environment is human interaction. Whatever we build gets misunderstood, corroded and chronic, and it happens quickly and in unpredictable ways. That's one reason why the web is so fascinating-it's a collision between the analytic world of code and wet world of people.

You can raise the bar or you can wait for others to raise it, but it's getting raised regardless.

The art of good decision making is looking forward to and celebrating the tradeoffs, not pretending they don't exist.

It takes three years to be an overnight success, sometimes more.