Some people read business books looking for confirmation. I read them in search of disquiet. Confirmation is cheap, easy and ineffective. Restlessness and the scientific method, on the other hand, create a culture of testing and inquiry that can't help but push you forward.

I think art is the ability to change people with your work, to see things as they are and then create stories, images, and interactions that change the marketplace.

New fashions (of all sorts) come from unexpected places, not from the arbiters of what's correct.

Any customer that walks away, disrespected and defeated, represents tens of thousands of dollars out the door, in addition to the failure of a promise the brand made in the first place. You can't see it but it's happening, daily.

I made a decision to write for my readers, not to try to find more readers for my writing.

Busy does not equal important. Measured doesn't mean mattered.

Plans are great, but missions are better.