Our job is to make change. Our job is to connect to people, to interact with them in a way that leaves them better than we found them, more able to get where they'd like to go. Every time we waste that opportunity, every page or sentence that doesn't do enough to advance the cause is waste.

I have something to say. I know how to do something. I’m doing it. If you want me to do it with you, raise your hand.

The best creative solutions don't come from finding good answers to the questions that are presented... They come from inventing new questions!

This might end up in crying. If you're not prepared to cry about it, I'm not sure you're making art. And if you're not prepared to dance in anticipation, you're definitely not making art.

Play a new game, not the older game but faster.

The media wants overnight successes (so they have someone to tear down). Ignore them. Ignore the early adopter critics that never have enough to play with. Ignore your investors that want proven tactics and predictable instant results. Listen instead to your real customers, to your vision and make something for the long haul. Because that's how long it's going to take, guys.

Put aside your need for a step-by-step manual and instead realize that analogies are your best friend.