The public square is more public than ever, but minds are rarely changed in 140 character bursts and by selfies.

Lack of resources (payroll), time and competing priorities are why so many nonprofits haven't done well. It's that simple.

A tribe is a group of people connected to one another, connected to a leader, and connected to an idea. For millions of years, human beings have been part of one tribe or another. A group needs only two things to be a tribe: a shared interest and a way to communicate.

Personalizatio n wasn't supposed to be a cleverly veiled way to chase prospects around the web, showing them the same spammy ad for the same lame stuff as everyone else sees. No, it is a chance to differentiate at a human scale, to use behavior as the most important clue about what people want and more important, what they need.

Confusion sets in when you're not sure if your product or service is bought or sold, or worse, if you are a salesperson just waiting for people to buy.

You have brilliance in you, your contribution is valuable, and the art you create is precious. Only you can do, and you must.

I think the most productive thing to do during times of change is to be your best self, not the best version of someone else.