Gifts are not favors. If you expect something in return, it's not a gift.

Don't wait to be picked. Pick yourself.

You can win with consistent benefits, delivered over time. You win by incrementally earning share, attention and trust.

It might be bold to put your work into the world unadorned, but it's probably ineffective.

Not only are bloggers suckers for the remarkable, so are the people who read blogs.

In general, organizations are afraid to fire customers, no matter how unreasonable. This is a mistake. It's good for you.

As long as you want to please everyone, you won't please anyone.