Competent people are the most resistant to change

Successful people are successful for one simple reason: they think about failure differently.

Trust is precious and easily wasted, and guessing is a lousy foundation for future progress.

Our job is to make change. Our job is to connect to people, to interact with them in a way that leaves them better than we found them, more able to get where they'd like to go. Every time we waste that opportunity, every page or sentence that doesn't do enough to advance the cause is waste.

Two different things: A crowd is a tribe without a leader. A crowd is a tribe without communication. Most organizations spend their time marketing to the crowd. Smart organizations assemble the tribe.

In our desire to please everyone, it's very easy to end up being invisible or mediocre.

Making an average pitch to average people, or having an average gala for average people isn't going to scale anymore. You've got to find the people who care. Those people are worth all of your time.