Competent people are the most resistant to change

You can win with consistent benefits, delivered over time. You win by incrementally earning share, attention and trust.

When we intentionally seek out the difficult tasks, we're much more likely to actually create value.

The only thing worse than starting something and failing... is not starting something.

'How was your day?' is a question that matters a lot more than it seems.

The problem with holding a grudge is that your hands are then too full to hold onto anything else. It might be the competition or a technology or the lousy things that someone did a decade ago. None of it is going to get better as a result of revisiting the grudge.

Attention is a bit like real estate, in that they're not making any more of it. Unlike real estate, though, it keeps going up in value.