A symptom of the revolution: When we state something is impossible in theory, but then change our minds when we discover that it is possible in practice.

Our job as marketers and leaders, is to create vibrant pockets, not to hunt for mass.

You can't fool all the people, not even most of the time. And people, once unfooled, talk about the experience.

Care. Care more than you need to, more often than expected, more completely than the other guy.

If you don't get it built, the work doesn't matter.

The status quo is persistent and resistant. It exists because everyone wants it to. Everyone believes that what they've got is probably better than the risk and fear that come with change.

Competent people are the most resistant to change