If it were any other way, it would be easy. And if it were any other way, everyone would do it and your work would ultimately be devalued. The yin and yang are clear: without people pushing against your quest to do something worth talking about, it's unlikely it would be worth the journey. Persist.

More process, less innovation. More operations, less innovation. More management, less innovation. More entrepreneurs, more innovation.

The future of publishing is about having connections to readers and the knowledge of what those readers want.

By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.

Our job as marketers and leaders, is to create vibrant pockets, not to hunt for mass.

The question is not Will you succeed? but rather, Will you matter?

When we think of design, we usually imagine things that are chosen because they are designed. Vases or comic books or architecture... It turns out, though, that most of what we make or design is actually aimed at a public that is there for something else. The design is important, but the design is not the point. Call it "public design"... Public design is for individuals who have to fill out our tax form, interact with our website or check into our hotel room despite the way it's designed, not because of it.