The librarian isn't a clerk who happens to work in a library. A librarian is a data hound, a guide, a sherpa and a teacher. The librarian is the interface between reams of data and the untrained but motivated user.

The wettest, weirdest environment is human interaction. Whatever we build gets misunderstood, corroded and chronic, and it happens quickly and in unpredictable ways. That's one reason why the web is so fascinating-it's a collision between the analytic world of code and wet world of people.

Believe in what you do, because you may have to do it for a long time before it catches on.

We are too focused on avoiding criticism and not enough on making a difference.

Initiative is the privilege of picking yourself.

The organizations of the future are filled with smart, fast, flexible people on a mission

Perfect can't possibly be the goal, we're left with generous, important and human instead.