The librarian isn't a clerk who happens to work in a library. A librarian is a data hound, a guide, a sherpa and a teacher. The librarian is the interface between reams of data and the untrained but motivated user.

Confusion sets in when you're not sure if your product or service is bought or sold, or worse, if you are a salesperson just waiting for people to buy.

The first step to getting good is admitting that you aren't (yet).

Here's the fascinating part, call it the golden shoulder: We have no idea in advance who the great contributors are going to be. We know that there's a huge cohort of people struggling outside the boundaries of the curated, selected few, but we don't know who they are.

The problem with requiring people to be loud and angry to get things done is that you're now surrounded by people who are loud and angry.

People watch what you do more than listen to what you say.

Don't waste time looking for a better pencil: learn to write better.