Fans, true fans, are hard to find and precious. Just a few can change everything. What they demand, though, is generosity and bravery.
Seth GodinThe mistake so many marketers make is that they conjoin the urgency of making another sale with the timing to earn the right to make that sale. In other words, you must build trust before you need it. Building trust right when you want to make a sale is just too late.
Seth Godin