The answer to the question "where do good ideas come from" is always the same, the come from bad ideas. If you come up with 20 bad ideas you get one good one.

I think it's fascinating to note that some of the most successful organizations of our time got there by focusing obsessively on service, viewing compensation as an afterthought or a side effect. As marketing gets more and more expensive, it turns out that caring for people is a useful shortcut to trust, which leads to all the other things that a growing organization seeks.

'Good enough' stopped being good enough a long time ago. so why not be great?

Learn. Ceaselessly. Learn to code, to write persuasively, to understand new technologies, to bring out the best in your team, to find underused resources and to spot patterns.

It's entirely possible that there won't be a standing ovation at the end of your journey. That's okay. At least you lived.

We need to care enough to connect, to put ourselves at emotional risk and play one note worth hearing.

In a digital world, the gift I give you almost always benefits me more than it costs.