Leaders lead when they take positions, when they connect with their tribes, and when they help the tribe connect to itself.

The reason you might choose to embrace the artist within you now is that this is the path to (cue the ironic music) security.

For most modern marketers, quantity isn't the point. What matters is to matter. Lives changed. Work that made an actual difference. Connection.

The enemy of fear is creativity.

My problem with the search for the badge of real is that it trades your goals and your happiness for someone else's.

In general, organizations are afraid to fire customers, no matter how unreasonable. This is a mistake. It's good for you.

When we think of design, we usually imagine things that are chosen because they are designed. Vases or comic books or architecture... It turns out, though, that most of what we make or design is actually aimed at a public that is there for something else. The design is important, but the design is not the point. Call it "public design"... Public design is for individuals who have to fill out our tax form, interact with our website or check into our hotel room despite the way it's designed, not because of it.