If someone's performance is down we do not say, 'Hey pick up your things here.' We do not yell and scream at them, we say, 'Are you okay?' The idea of putting our financials goal aside for one minute to express empathy for the human being for that work and saying, 'Are you okay?' That is part of the sacrifice.

I can't stand those people, speakers in a room, they say this all the time, "If I can just help one person in this room, I've done my job." You have an audience of 500 people and your standard of success is one person? That's terrible. If you help one person in the room, you're an abject failure. You have to change something.

Our vision is only actionable if we share it. Without sharing, it’s just a figment of our imagination.

Look down from as high as possible. Look ahead as far as you can see. Then decide what to do.

Trust is built on telling the truth, not telling people what they want to hear.

Greatness starts with a clear vision of the future.

Leadership is about empowering others to achieve things they did not think possible.