If someone's performance is down we do not say, 'Hey pick up your things here.' We do not yell and scream at them, we say, 'Are you okay?' The idea of putting our financials goal aside for one minute to express empathy for the human being for that work and saying, 'Are you okay?' That is part of the sacrifice.

Great leaders don’t try to be perfect. They try to be themselves. And that’s what makes them great.

Champions are not the ones who always win races - champions are the ones who get out there and try. And try harder the next time. And even harder the next time. 'Champion' is a state of mind. They are devoted. They compete to best themselves as much if not more than they compete to best others. Champions are not just athletes.

Your work is your own private megaphone to tell the world what you believe.

Those in pursuit of Why are inspired to do what is right. Those in pursuit of What are driven to do what is easy.

We are only in charge when we are willing to let others take charge.

To operate based on conviction and belief requires an acceptance that your actions could get you fired. This is different from pig-headed bravado, and it is different from putting the company at risk.