If someone's performance is down we do not say, 'Hey pick up your things here.' We do not yell and scream at them, we say, 'Are you okay?' The idea of putting our financials goal aside for one minute to express empathy for the human being for that work and saying, 'Are you okay?' That is part of the sacrifice.

Good marketing offers us a view of the world. Bad marketing offers us a product to buy.

We should never change our minds about where we are going, but always be curious about different ways to get there.

We learn most not from all of the things that go right. We learn most when everything goes wrong.

Quality effective leaders have the confidence to trust others to try, succeed, and sometimes to fail.

The responsibility of the company is to help the people, grow as people. If we can do that, then the company will grow as a company.

Great leaders are willing to sacrifice the numbers to save the people. Poor leaders sacrifice the people to save the numbers.