If someone's performance is down we do not say, 'Hey pick up your things here.' We do not yell and scream at them, we say, 'Are you okay?' The idea of putting our financials goal aside for one minute to express empathy for the human being for that work and saying, 'Are you okay?' That is part of the sacrifice.

There is a difference between offering a service and being willing to serve. They may both include giving but only one is generous.

Happy employees ensure happy customers. And happy customers ensure happy shareholders—in that order.

Givers advance the world. Takers advance themselves and hold the world back

Knowledge is understanding based on what has been studied and learned. Wisdom is understanding based on what has been felt and experienced.

Risk deters those who see what they could lose. Those focused on the gain see it as a necessary part of their journey, even if the possibility of loss exists.

When people are financially invested, they want a return. When people are emotionally invested, they want to contribute.