A poor leader will tell you how many people work for them. A great leader will tell you how many people they work for.

The value we provide most to others is the same value we appreciate most from others.

If you're looking for a New York Times best-seller, I may or may not give you that.

Starbucks was founded around the experience and the environment of their stores. Starbucks was about a space with comfortable chairs, lots of power outlets, tables and desks at which we could work and the option to spend as much time in their stores as we wanted without any pressure to buy. The coffee was incidental.

Great leaders and great organizations are good at seeing what most of us can’t see. They are good at giving us things we would never think of asking for.

To succeed takes more than the desire to win. It also takes the acceptance that we could fail.

A leader is the one who speaks last and acts first.