The value we provide most to others is the same value we appreciate most from others.

I'm very prescriptive about who I work with. I'm very clear about what I believe. If they believe what I believe I will work with them. If they say things like, "Convince me we should do this." I walk away.

Employees represent an opportunity to inspire not a burden to carry.

The next time someone starts listing all the reasons an idea won't work or can't happen, ask them to give 3 reasons it can.

The mind can be convinced, but the heart must be won.

To operate based on conviction and belief requires an acceptance that your actions could get you fired. This is different from pig-headed bravado, and it is different from putting the company at risk.

If everything goes right, we get a good experience. If everything goes wrong, we get a good story.