If you're looking for a New York Times best-seller, I may or may not give you that.

Good leadership is always human. It takes time and energy. It is hard work. Which is why good leadership is so special when we find it.

Vision is the ability to talk about the future with such clarity it is as if we are talking about the past.

There are leaders, and there are those who lead.

We don't learn much when everything goes right. We learn the most when things go wrong.

The single best machine to measure trust is a human being. We haven't figured out a metric that works better than our own sort of, like, 'There's something fishy about you.'

The world is a bell curve. Classroom test scores, employee performance in a company or how many people really, really like you. No matter the population you're studying, they always fit neatly across the standard deviations of the famous bell curve.