If you're looking for a New York Times best-seller, I may or may not give you that.

Happy employees ensure happy customers. And happy customers ensure happy shareholders—in that order.

Organizations should say and do the things they ACTUALLY believe.

If I walk into a room of 500 people, my standard is, if I can't give 400 or 450 of you something, a language or a new way of seeing something, then I have failed. If I get 100 of you, I am a failure. I have to get a majority.

Great leaders see money as fuel, not a destination.

Trust is maintained when values and beliefs are actively managed. If companies do not actively work to keep clarity, discipline and consistency in balance, then trust starts to break down.

Notoriously outspoken, his sentences always punctuated with profanities, General George S. Patton was the epitome of what a leader should be like - or so he thought. Patton believed a leader should look and act tough, so he cultivated his image and his personality to match his philosophy.