Success comes when we wake up every day in that never-ending pursuit of why we do what we do.

Starbucks was founded around the experience and the environment of their stores. Starbucks was about a space with comfortable chairs, lots of power outlets, tables and desks at which we could work and the option to spend as much time in their stores as we wanted without any pressure to buy. The coffee was incidental.

Don't freak yourself out by what other people have. They don't have what you've got.

I was never a writer.

I don't hire any companies or ask any of my friends to write reviews for me on Amazon when I have a book come out so they can drive up my ratings on Amazon. I don't have a publicist.

Leadership is not about being a nice person or not a nice person.

Emails get reactions. Phone calls start conversations.